Fort Collins Nursery

I love this place. Everyone is so helpful. It is dangerous because I always walk out with more than I went for. Such a beautiful place to even walk around. Some things can be a bit pricey, but go when they have their sales and it is a bit better.

Nice nursery and friendly staff. The “softest socks” in the gift area are the best, which is funny that we bought more socks than plants, but we had fun.

We went in to return at item today and stood under the information booth sign which clearly said returns on the same sign. The lady was helping someone else for a while and didn’t acknowledge us standing there. When she was done, with out even looking at us, she walked over to the cash register and started helping another employee check out. I then waited in line to inquire about the return we were told they are done in the cashier line. When I asked why the information booth sign says returns, the cashier was rude about it. Really not a great experience.

Best place in FoCo to buy your plants and trees! This local family owned nursery is an amazing organization. They have quality items and knowledgeable staff. They contribute to local charities and host fun events! Bring all your garden business needs here

I typically love Fort Collins Nursery. The staff have always been friendly and knowledgeable, and the grounds are beautiful. But I went in to return two plants today, and when one staff member called in a supervisor, Eri, for approval, things went downhill quickly. Eri was immediately combative and condescending, and I have no idea why. I wasn’t demanding anything or being rude, so her behavior was inexplicable. I tried explaining how I’d planted/watered the plants, and she repeatedly and loudly interrupted me to tell me she could tell I hadn’t done what I said I had. After a couple minutes of this, I told her that her tone was inappropriate and condescending, and she doubled down on the aggressive behavior by repeating herself and challenging anything I tried to say. I asked her how we could just move forward, and she said, twice, “We can exchange for the same plants, but you need to understand how to take care of them, or we’ll be in the same situation again, won’t we.” I can accept that I didn’t care for the plants well enough, and would’ve even been fine if they said they weren’t able to credit my account or offer an exchange, but being confronted like that by this supervisor was completely unacceptable and disappointing.