Plante La Vie Garden Shop

I placed an order on 6/5/24 and received an email that my order was on the way 6/6/24. It’s now 6/14/24 and I don’t have my plants or any update. I have sent messages via the chat option on the website, as well as sent an email. No response! I’m contacting my bank because this doesn’t seem right. Update 6/19/24 I received $42.99 back but my total was well over that. I promptly emailed them regarding a full refund since I haven’t even received my plants and they haven’t even shipped them to my knowledge! Again, no response or explanation of what happened to my order. This is the worst customer service ever.

This review is for ordering a plant online. Do not do it. They don’t ship them well and or they just send out a plant that isn’t in a condition to withstand travel. I followed their policy and immediately reached out when I knew it wasn’t going to live and after spending 80 dollars all I got was sorry here is a 10 dollar credit. Read the terms carefully and know that “ case by case basis “ basically means they won’t do anything. I bought the same plant from another vendor and had no issues Update: they’re response below is completely deflecting the issue and isn’t the case.

Matt was so helpful and resourceful with information in helping me adjust my plant to the right size planter. I highly recommend!

I love, love, love my XL monstera adansonii from Plante La Vie! It so lush and health and a great value. They answered all my questions quickly and even sent me pictures of the packing process. They took great care in packing to minimize damage in transit. It arrived in excellent condition. I will definitely buy from them again.

We had the opportunity to visit their “greenhouse”on wheels today. The owners were friendly,knowledgeable and very appreciative of our purchase. They had a very nice selection of plants and planters with them. Will definitely visit their main store soon.