Zamzows Fairview Location

I went to Zamzows today for a succulent potting class and it was so much fun! The instructors were knowledgeable and helpful without making anyone feel silly. My friend and I had so much fun. Can't wait for another plant class to help turn my black thumb green!!

Manager Enoch has the worst customer service I’ve ever seen. I brought my vehicle here to get my propane filled . It’s an older class C motorhome van so the valve to fill the propane is underneath the van not on the side. Still accessible. I’ve had my propane filled at this location 3 times before with a really nice young man with longer hair. I wish I knew his name because he’s always been amazing. Well I go tonight and Enoch tries to tell me I’ve never had it done there and that they don’t have an employee that I’m describing, then flips the script when I insisted I’ve had it done by that employee and he says they’re gonna fire him or they had fired him. Dont know why he’s the only good employee I’ve encountered here. Then proceeds to gaslight me that I’ve never had it done there when I had. He didn’t even TRY. Yes I know it’s an older vehicle it takes a little bit more effort to get it done. Enoch didn’t even try at all claims I can’t come back and get it done there. The lack of effort was insane. Hopefully they fire this manager or tell him to treat customers better.

I want to thank the staff, for not getting upset with me while my puppy poo'd on the floor. They were so quick to help me clean, not get upset, and we were actually there to pick up dog food! We have been with their lawn service since we moved here. We really appreciate it and sorry again!!!!

Jared was super helpful!! (Long blonde hair) he helped us pick out a ton of different fish and two rats and it wasn’t even his department!!! We are so happy about our new pets but he definitely deserves some recognition! :)

I still love Zamzows for plants, feeders, and cat supplies — they’ve always been my go-to for that. But outside of those areas, my experience has really gone downhill. I used to feel welcome when I visited, but now I mostly get ignored or watched from around the corner, which feels uncomfortable. As someone with a background in exotic animal care and husbandry, I have to say their reptile husbandry is lacking. I regret not taking photos, but every time I check, the reptiles are in poor setups: tanks are too small, UVB lights look like they haven’t been changed in ages, and most enclosures use reptile carpet, which I’ve seen covered in mold — especially in the chameleon’s tank. The fish section generally looks great, but their reptile care sheets are outdated and inaccurate. I frequently stop by the Water Tower location and have been keeping an eye on a butterfly agama there. The poor thing looks absolutely miserable. After asking questions, I found out he’s wild-caught and terrified of people — no surprise, since he’s a wild animal. He clearly has MBD (metabolic bone disease) and mouth rot, which I personally observed getting worse over the course of a week. An employee claimed they "just noticed" it the day I asked — really? I’ve worked and shopped at Zamzows before, and while it’s a great store for many things, they clearly need a knowledgeable herpetologist on staff. Reptiles shouldn’t be left to employees who aren’t trained in their care. Until that changes, I’ll only be coming in for plants and feeders.