Platt Hill Nursery

They always have unique and beautiful items!

They do not stand behind the flowers they sell blame you for anything, funny their flowers only ones affected. I got a disease in a hanging plant but it’s my dirt that’s at fault not them although my neighbors plants from them did the same as mine and complained friends of theirs did also

Village Green used to be our go to place for patio furniture, but not anymore after the debacle that we have been through. We bought some custom patio furniture at VG a year ago, and wanted to add a couple more matching pieces. We went there in March to place our order for two chairs and a table. When it came to placing the order, they said to pay in full? I inquired because we have always paid half, and the other half on delivery; but I paid it anyway. This was March 24th, and VG said it would be 6-8 weeks. We heard nothing after waiting 8 weeks, so I called and was assured that nothing was wrong or out of the ordinary. I was told that I would recieve a call from someone because he would check and get back to me. I called again at week 9 and was told the same thing. I called again at week 10 and this time a nice girl said she would call the manufacturer and email me when she finds something out. She emailed me and told me my furnitrue was never ordered and she apologized for the time between my payment and the order. A person higher up the chain was cc'd on the email and he contributed that he was sorry and that as soon as the guy (who was orginally supposed to call me) gets back from medical leave he would call me to fill me in on what happened. A few days later, the manager called me to tell me that she was sorry that my furniture didn't get ordered but it is now; 11 weeks after I originally ordered and paid for it. She also said it was the manufacturers fault, not VG. I asked to view the emails that confirmed that information and she refused to share them. Fast forward 6 weeks and we get a call on a Monday morning that the furniture is in and they would like to deliver it. No call the week before to set up a delivery time, just we'd like to get it to you today. So I changed my schedule for the 9:00 am delivery. I received a call from the delivery people that they were lost. I told them there were probably at 917 West, not 917 East. So they arrived a few minutes later and opened up the van and brought out my two chairs and table. I looked and asked about all of the cushions that go with the chairs and they said "oops." "We will go back and get them." I could wait at home three more hours until they could go back to VG and deliver them! I guess it was a fitting end to a complete disastor of a purchase. After all of that, I still did not recieve a call or apology from anyone after the final delivery. We will never step foot in there again. I feel sad about that. We have bought plants, patio furniture, BBQ supplies, and even a couple of Christmas trees. But no more purchases from VG!!

The inventory is very low. I also received the most dramatic eye roll and overreaction to an "Excuse me" from a customer who had a simple question that I've ever seen. Older woman with a walkie talkie. Hire people who can water a plant and answer a question about an expensive plant someone wants to purchase at the same time please. You'll stop people from driving the few extra miles to Gensler like I did.

Very disappointed with baskets and planters. Nothing in way of shrubs other than 3 boxwoods. Rest were hydrangeas, rose of Sharon or lilacs. The real emphasis now seems to be the extremely high end patio stuff.