English Gardens

No one greeted me, walked past two employees that just ignored me even after I said hello, no one offered to see if I needed help (I know I can ask, but basic courtesy is to ask customers) Good stock of plants, but otherwise will drive a bit farther to go to another nursery rather than come back here.

Pretty good plant selection. The pot selection sucks. I like the place a lot.

I was told when i called that they dont sell compost. I’m guessing associate was ignorant of his job or too lazy to do a price check for me.

Bought a succulent Saturday afternoon, as a lot of the succulents were dying that should have been my red flag on not buying one but I found one I thought looked healthy..the next morning I look fully into the succulent to find it completely full of fuzzy mold. Another factor, they tried overpricing our items, maybe a mistake but now that I have an issue to explain, I might as well put that detail in there as well as others need to make sure the price tag and what’s rang up is the same. Anyways on to my succulent. I went back the very moment I seen this mold. Went in, front desk lady couldn’t do return so she called a manager. It took over 20 minutes for them to tell me they couldn’t return it due to it being a “yellow sticker”. Me never going into that store besides yesterday, I have no clue what that means and was not explained at checkout that it was NOT refundable or maybe I would have looked further into detail on this plant. So wasted over $17 and the time I took to look for one Saturday and also my 20 minutes of waiting for someone to tell me they couldn’t help anyway. Horrible customer service. As the return policy needs to be explained as the plant was not a sale/clearance item. So how would one ever think it was a non returnable item?! I’m very disappointed in this experience. I wanted to do something nice for myself that I don’t do often. Lost time and money. Again other customers here please watch the prices being scanned!! My total came to about $64 until my husband said hey wait a minute that’s not right and went down about $10. $10 is still $10!

Love English Gardens, I picked up this Hydrangea 3gal. The staff is very helpful and knowledgeable.