Current Culture H2O

Update: I really appreciate the response. I was really shocked by the way we were treated at first, but thank you for addressing it and making it right! Dimensions listed for products on website are inaccurate and the sales team is not helpful or willing to take accountability. Don’t bother.

I had purchased the current culture uc6 RDWC system and hadn't assembled it until almost 2 years after I got it. While checking for leaks after assembly we couldn't stop a leak at the water pump. I contacted tech support by email and received a response in less than an hour and after trying some things to stop the leak and wees unsuccessful he asked me to send a video of the leak so he could see what was happening. While doing so we realized that I overtightened the connection and it was pushing on the pump housing and that was the leak so when that didn't fix it I was inspecting the pump housing closer and noticed that a small crack in the housing from overtightening it and informed them about it and was prepared to buy another pump but tech support insisted I accept a new housing for free! The company has the best customer service I've experienced in a long time. I highly recommend this company!

Wow! This system is absolutely awesome! Went together very easily as long as you don't over tighten anything no leaks that was a plus. Never seen grow with this fast as this system produces! No comparison to Earth growing! Using current cultures nutrients exclusively. So with my excitement I hope this helps a bit in your decisions I'm running an 8 by 8 gallons of system.

Been working with CCH2O for around 12 years now and am always excited to see and get the latest innovations into our hydroponic greenhouse at Grozine. Top shelf gear and it's nice to work with them; real people, for real growers.